Call centre company plans to install CCTV at homes to monitor performance

Employees are outraged. Companies nowadays like to monitor the performance of their employees with the help of data entry applications and tools that are limited to office space. In other words, only the professional side of an employee can be monitored for performance analysis, that would eventually determine things like bonus, appraisals, and promotion.

But now, many organisations are drifting from the standard path to see how their employees are performing.

Employees at one of the biggest call centre companies in the world have expressed outrage after being told to install cameras in their homes to monitor their work performance.

According to reports, the company pressured the workers to get cameras installed and also wanted to monitor them via voice analytics and storage data collected from family members.

 

By Dayanand N. Mangaonkar